JDRF's privacy policy


About the JDRF Privacy Policy

JDRF Australia is a not for profit organisation whose main aim is to raise money to help find a cure for type 1 diabetes. A part of what we do requires the collection of personal information, and in doing so we are committed to protecting your privacy. This privacy policy will help you understand how JDRF collects, handles and safeguards your personal information.

Our website address is jdrf.org.au.

The information contained in this website is for general reference purposes and is intended to be used as a guide only. The content on this website is not intended as an authoritative medical source, as a substitute for professional medical advice or to be used as a medical diagnosis or treatment of any medical condition. Any content on this site should not be relied on for such purpose. The advice of a registered medical practitioner should be sought when dealing with specific circumstances or situations.

What personal information do we collect?

JDRF collects personal information about donors, members and other individuals connected to JDRF. The kinds of information we collect may vary depending on our interaction with you and may include your name, address, telephone numbers, date of birth, email address, bank and credit card details.

Some information we collect is classified as ‘sensitive information’. Sensitive information which we may collect includes information as to whether you or a person to whom you are related has diabetes. This is the only form of sensitive information that JDRF collects, and we will only do so where you have consented to its collection by us.

How we collect your information

We collect most information directly from you. We may collect information via your communication with us, including via telephone, email, in writing or face-to-face; via your use of our website, including where you make a donation, register to become a volunteer, apply for employment, or through your participation in marketing or fundraising campaigns; and from third parties, including nominated referees during job applications.

What do we use your information for?

The main purpose for collecting your personal information is to enable us to provide our services. We may use and disclose your personal information for this and other purposes, including conducting our business, including employing staff and volunteers, facilitating donations and providing charitable support to diabetes research; marketing, improving, supporting and enhancing our programs, services and goods; communicating with you; and meeting our legal obligations.

JDRF may use this information in order to process your order and contact you in the future, including in order to inform you about promotions or activities which we think you may be interested in. JDRF may disclose your personal information to organisations or individuals who assist us in supplying our services or who perform functions on our behalf. JDRF will only disclose sensitive information where you have consented to that disclosure.

Direct marketing

We may use and disclose your personal information to send direct marketing to you, through email, mail and text messages. The direct marketing may relate to our services and events, those of type 1 diabetes organisations or new developments we believe may be of interest to you.

You may opt out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Cookies & tracking

This website uses the cookies and tracking technologies outlined below. To learn more about cookies and how to control/delete cookies, see this article by Choice magazine, Australia’s leading independent consumer advocacy group.

The policy below corresponds to the cookies and tracking on this website only. This website may integrate with external provider(s) for some of its functionality (such as payment gateways or booking engines). While we have engaged in all reasonable efforts to ensure that these providers’ cookies and tracking operations are as close to our own policy as possible, your usage of these providers is subject to each provider’s own privacy and/or cookies policy.

Necessary cookies
These cookies are necessary for our website to function and as such are automatically installed. For example:

  • Helping route the website to your browser efficiently using our IT infrastructure.
  • Saving your data on multi-page forms/checkouts (if any).
  • Letting you share or like our content on social networks like Facebook and Twitter if the relevant widgets are present on our pages. If you are logged into a social network, these widgets will automatically let you share content to your account if you choose.

Preference cookies
These cookies save your preferences for any customisation of the website and are installed if you make a customisation.

Statistical cookies
These cookies help us determine user behaviour on the website by reporting on your session. These technologies do not cross-reference your browsing with data from other websites. If you are located in the European Economic Area, we ask each tool to only use a session cookie (ie. one that instructs the browser to clear it once you’ve finished your session).
Technologies used:

  • Google Analytics (privacy policy | opt out) for tracking general and custom behaviour on the website. We use all options that Google Analytics provides for maximising your privacy including instructing it to anonymise your IP address, transmitting data by an SSL connection only and manually stripping out any personally identifiable information before transmitting to Google Analytics.

Third party tracking/marketing cookies
These cookies cross-reference your browsing with data from other websites to provide us with more accurate aggregated reports and to enable us to serve you personalised ads, including ads based on your browsing behaviour on this website. This functionality is aggregated: we do not use any provider that allows us to see your specific data or to create an ad specifically for you. If you are located in the European Economic Area, we do not use these cookies.

Technologies used:

  • Google Analytics Doubleclick (privacy policy | opt out) for providing us aggregated reporting of your demographics and interests as determined by Google from any Google accounts you have, as well as allowing us to serve you ads on third party websites based on your browsing behaviour.
  • Google AdWords (privacy policy | opt out) as above but this also allows Google to deduplicate your browsing sessions to this website across multiple browsers/devices for the purposes of tracking conversions.
  • Facebook Ads (privacy policy | opt out) allows us to serve you ads based on your browsing behaviour on our website as well as see aggregate reports that deduplicate your browsing sessions to this website across multiple browsers/devices.

A/B testing & personalisation cookies
These cookies allow us to improve our website by consistently showing you the same variation of a website and seeing which variation engages users more. This functionality is aggregated: we do not use any provider that allows us to see your specific data or to create an ad specifically for you. If you are located in the European Economic Area, we do not use these cookies.
Technologies used:

  • Google Optimize (privacy policy | opt out) for serving different versions of one or more pages on our website based on a combination of chance and selected targeting criteria (eg. your location or referral source).

CRM & CRM-like cookies/tracking
These cookies allow us to view some aspects of your website browsing behaviour on an individual basis. No providers we use store any personally identifiable data in the cookie, what’s stored instead is a pseudonymous identifier (such as your account ID) which is then tied to any additional data on the provider’s end (ie. not in your browser or on the website). If you are located in the European Economic Area, we do not use these cookies.

Technologies used:

  • Google Analytics UserID (privacy policy | opt out) for combining the standard Google Analytics reports with a pseudonymous and/or encrypted identifier. This occurs only if you choose to personally identify yourself on this website (eg. by creating an account or filling out a form that requires your personal details). Any browsing behaviour you perform while logged out will NOT be associated with this ID.

Who do we disclose your personal information to?

We may disclose your personal information to other companies or individuals who assist us in supplying our programs, services or goods or who perform functions on our behalf, such as credit card processors and mailing houses; where required or authorised by law to do so; and to anyone else whom you authorise us to disclose it.

From time to time, we may compile statistical data from the personal information we have collected. In these instances, the data will be aggregated and de-identified before it is disclosed to third parties.

Security, access & corrections

We will take such steps as are reasonable in the circumstances to protect your information from risks such as misuse, interference and loss, and from unauthorised access, modification or disclosure. We will take steps to destroy or de-identify your personal information where we no longer require it.

Wherever possible, JDRF will generally permit you to access or seek correction of the personal information that we hold about you. If you would like to request access to or seek correction of any information we hold about you, please contact us on the details below.

Enquiries & complaints

If you have any questions relating to this policy or wish to make a complaint about a breach of any privacy laws by JDRF, please email info@jdrf.org.au or phone 1300 363 126. We will investigate any complaint and will notify you of the making of a decision in relation to your complaint as soon as is practicable after it has been made.

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